Chewy
Reviews and Complaints

Confusion over timing of auto-ship dogfood order. 8 weeks needed to be reduced to 6 weeks.

then she said on a Tues morning that the order would ship in 24-48 hours!? how about today?!

I'm not charmed by the name you give your customer service dept. just sayin'

Perfectly taken care of. Delayed deliveries until May 1. I will contact Chewy if additional adjustments are necessary.

This company is superior in customer service, products, and cost. If you have problems with ANYTHING, it is taken care of as soon as you call.

I can't believe some of the companies you have shown as good!!

Serious reconsideration is needed!

Farmers is an absolute rip off on price! Ok if you have a 5 lb dog, but nothing more!

I sent my order. I submitted my valid

credit card and no response.

I need my order for cat food I dont know what the problem is I have been using you for years I like your services but not recently . Please respond . I want to order on a monthly basis when needed to address below as before.

Every 30,days

Victoria Sprague, Minneapolis, MN . 9910 Penn Ave.

so., Apt.

363, Presbyterian Residences,

Minneapolis, MN

.okay..now what ? You have all my information please call me asap

V.Sprague

Product was damaged in shipping and chewy was absolutely wonderful and sent to me another container. I would highly recommend every animal owner to get their supplies from chewy. They were so easy to deal with and very concerned about my problem.

These people are easy to work with and willing to help! The representative I spoke to was helpful and did exactly as I wanted and explained why things were the way they were.

My cat food has thorns in it. I got one in my finger and cant get it out. I certainly dont wanna give it to my cats.

Oh for heavens sake

I was just looking for a phone number

Chewy to buy prescription dog food they have always been an excellent company to deal with. They go out of their way to help and they always remember my dog on special occasions isnt that

I placed an order that was supposed to we shipped in one to three days we are now on the 6th day and I have continuously called Chewy, hoping they will help me get my order. An order, that they unnecessarily, shipped into separate shipments.

No know no this, they were only two boxes in my order and they had to break it into two shipments, making it even more susceptible to issues! Knowing that the last time that they did this, one of my shipments was lost and they had to replace! They continuously tell me that they're calling the facility and then come back and say good news, your shipments are on the truck and headed your way and the next day my order is still in the same exact place it was the day I placed it. Chewy could go above and beyond considering, I've spent over $1,400 in 6 weeks with their company and yet, I'm told that they refuse to pay for a faster shipping or do anything to rectify the situation!

I've now spent almost $150, replacing items that I ran out of and were part of the order that is still sitting as we speak, in the same spot it was 6 days ago! If I were you I'd find somewhere else to order from because if this happens to you, they do not care because they already have your money!

My little Sadie passed away and I ended up calling to make sure her medicine didn't get shipped. The man I spoke to on the phone was so kind and caring, I cried a lot, and he helped me feel better.

Thank you for always being such a great company! I love Chewy!

Before purchasing from Chewy, I was a frequent buyer of pet food and supplies from several eBay sellers who offered the same items for a much lower price. Once I decided to enroll in a subscription plan with Chewy, they informed me that my account is closed and I would not be able to shop online since I have opened several accounts!

I had no idea what they were referring to, and then I realized that eBay sellers often ship directly from chewy, and therefore it looked like my physical address was connected to several sellers accounts. I tried to explain to them that this was the issue and contacted them several times. They assured me the matter would be looked into, but that was five months ago, and to date there has been no resolution. It seems that more and more businesses have blockheads for management teams.

No common sense and too much reliance on AI and databases. Welcome to the future!

I do not like the title pissed consumer in regards to my contacting them. I just wanted to let them know that one of my packages was damaged in shipping and I lost a little product.

Hoping they could get the shipping department to pack it better They were very supportive and replaced the damaged product, which was above my expectation. To me Chewy is an excellent company, and it provides me an easy way to care for my two

I was trying to place an order. Could not get needed information.

On the phone with 3 operators. Could not place my order, until i got a supervisor.

She placed my order shipped it next day at no charge. Thank her she fixed the problem and did a terrific job.

I have never been so disgusted by your service and people and appe(!?

I can't tell you how I resent be the trouble you have caused me by the hie whole nightmare

I'm done at with you

I ordered nexgard and Apoquel, 30 tablets. But then after I ordered it came up that I ordered one tablet and not 30 So I had to call your customer service number, and to do that was almost like an act of God as I had to enter my email address and my phone number and the reason why I wanted to call But in the interim, when I did call and your service person answered, he asked me my email address and my phone number because he did not have it in front of him. Anyway, I did order 30 tablets, it's just your website was quite confusing.