Chewy
Chewy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chewy has 3.4 star rating from 315 reviews, consumers mostly neutral; 90% would likely recommend. Rating mix shows 33% unfavorable and 53% positive responses.
Key Takeaways for Future Customers
- Check Chewy reviews for recurring delivery, login, and account issues before ordering.
- Expect prompt replacements and helpful pharmacy support for prescriptions.
- Monitor auto-ship settings to avoid unwanted shipments or billing surprises.
Negative Feedback / Risk Areas
- Frequent delivery problems: late, damaged, or heavy/mispacked boxes.
- Account/login errors and double charges create billing, refunds, subscriptions headaches.
- Occasional poor communication and difficulty reaching live customer service.
Positive Feedback
Customers praise fast delivery when it works, courteous customer service that issues refunds or replacements, useful pharmacy staff, and a wide product selection with fair midrange pricing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chewy has 3.4 star rating from 315 reviews, consumers mostly neutral; 90% would likely recommend. Rating mix shows 33% unfavorable and 53% positive responses.
Key Takeaways for Future Customers
- Check Chewy reviews for recurring delivery, login, and account issues before ordering.
- Expect prompt replacements and helpful pharmacy support for prescriptions.
- Monitor auto-ship settings to avoid unwanted shipments or billing surprises.
Negative Feedback / Risk Areas
- Frequent delivery problems: late, damaged, or heavy/mispacked boxes.
- Account/login errors and double charges create billing, refunds, subscriptions headaches.
- Occasional poor communication and difficulty reaching live customer service.
Positive Feedback
Customers praise fast delivery when it works, courteous customer service that issues refunds or replacements, useful pharmacy staff, and a wide product selection with fair midrange pricing.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Daphne, Alabama
I have an account and have ordered...
- - I have an account and have ordered before, but I can't login.
- - Enter email, click continue, then wrong password error with no password field.
I have an account and have ordered before, but I am unable to login. How do you expect people to order if they can't access your site?
When I try to login it asks me for my email addr.
I enter it and click continue and then I get an error msg about wrong password .. but there is no place to enter my password.
Unable to login, unable to order, login functionality doesn't work from a Windows laptop
Preferred solution: ability to access website to order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
"Bait and Switch" predatory tactics
- - Delays, extra identity verifications, then cancellation and a full-price reorder.
- - Discount shown at checkout not honored; system glitch in cart.
I placed an order with Chewy for my dog and turkeys, excited about the 35% off first Autoship discount shown at checkout. But this bait-and-switch was a scam -- they delayed shipping for days, made me verify my identity twice, then demanded I cancel and reorder at full price.
When I cited their own Autoship Terms ("Chewy will not change the price of your next shipment once you have authorized an order"), they canceled my entire order anyway and refused the discount, hiding behind a "one account per household" rule their Terms do not state.
Their Terms only say "you may register for an Account" -- nothing bans multiple accounts, and no household restriction appeared where they advertised the discount.
Even when I went back to reorder the same products, the 35% discount was still showing in my cart -- proving it's their system glitch, not me. Instead of owning it, honoring the discount, and fixing their broken promotions like a reputable company, they put the burden entirely on me.
They cherry-picked vague fine print while still enrolling me for future Autoship charges -- even though the initial order for my pets never arrived. Their Customer Care Manager promised "I'm here to help guide you through next steps or answer any remaining questions," but after my detailed follow-up email, they went radio silent.
Chewy pretends to care about pets and "award-winning customer service," but this proves they only care about money -- treating customers like criminals while protecting their profits. Don't be fooled by their empty "So sorry, we care" scripted BS.
Across chat support to management, they pretend to feel your pain and "take your feedback," but they honestly don't care and won't actually help you. It doesn't seem like smart business to trade years of loyal customer profits for a $20 discount -- a strange hill to die on for a company.
I've never experienced anything like this before. From delays, verifications, cancellation, and ghosting, this felt 100% predatory.
- Stubborn
- Autoship traps
- Unaccountable
Preferred solution: Price reduction
User's recommendation: Shop elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Pharmacy Order
- - Chewy has been accommodating.
- - The prescriptions are being sent via USPS Priority Mail and should arrive by Monday.
- - Please send ASAP for surgery.
No issue. I received my dogs meds prior to his surgery.
I want Chewy to know that I was not upset or pissed. The number I was provided from google said contact customer service. I have been satisfied to date.
Chewy has been very accommodating, getting the prescriptions to Chewy is the issue. I sent them USPS priority mail, they told me you should have them by Monday. Please send them ASAP for upcoming surgery.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBotanic dog shock collar that don’t work
I would like a refund. These do not send messages to collars.
Regarded them
Connected them as instructed and still nothing. Refund please
User's recommendation: Did not work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
On my Chase bill is an entry for $32.03...
On my Chase bill is an entry for $32.03 to CHEWY.COM 800-672-**** FL on 3/13 but there is no explanation as to what it is for,I have no record of this charge. What is it?
Preferred solution: an explanation as to what the charge is for.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo deliver to different address
Got packages stolen so rerouted package somewhere else but the carrier for some reason couldn't deliver to that address so I just went ahead and got a refund..thank u!
- Cheaper prices than in store
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Prescott, Arizona
Chewy helps customer for delivery person issue
- - Driver drove onto paver stones 6 ft from door.
- - Advised to stay on driveway; driver left.
- - Not a Chewy issue; delivery person may be Orion.
The delivery driver drove up to my door up 30 - 40 ft or drive way and another 15 feet of pavers stones. to about 6 ft from my door.
I advised she should not be driving up my walkway paver stones - stay on the driveway. She mumbled something and left.
NOtified Chewy of the issue - not a Chewy issue but this delivery person ( I think they said worked for Orion?) Get feedback to the company that it is not acceptable to do what she did.
Customer service was very good. I have always had good service from Chewy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
And open the page and the agent can’t connect me with a live agent to try to find some classical music on SIRIUSXM from my iPhone, located in Myrtle Beach, S.C.
*** customer Service with SIRRUSXM radio, trying to connect me and my iPhone in Myrtle Beach, S.C. you need a bigger staff!
User's recommendation: Larger staff to work with you for SIRIUSXM radio I’d like to listen to some classical music
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Queens, New York
Terrible shipping dept
I like Chewy products. Their SHIPPING DEPT STINKS
I just received my 5th damaged shipment from them in
1 year.
- Good products
- Ok customer service
- Shipping dept stinks
Preferred solution: Full refund
User's recommendation: Never ship cans with soft products like cat liter
Carlsbad, New Mexico
Medications
I didn’t take any steps I voiced my opinion, the customer service person was too lazy to look for a prescription for my dog that passed away, I called right back and another customer service person was fantastic,,she resolved my issue right away and had a great customer service representative,,,I wish I could have posted her service but I didn’t find any where to post her, chewy also needs to have someway a customer can post when you get a great customer service representative.
Could not find medication for my dog. The order was placed by her doctor and you guys were not found it.
Preferred solution: Find medication for my dog
User's recommendation: Get it right
East Hartford, Connecticut
Wrong food -30lbs sent to me
Cant call it went vonnectyoubeillngonoutbofbhudinessbifbyou dont have a person answering complaints have nothing more to s to you dnd me the right food - 30 lbs blue buffalo Healthy Weight , life protection formula ? Chicken & brown rice for free I paid by credit card do-call me if you need help {{Redacted}}
User's recommendation: Check contents for f box before driver laved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
Did not receive one of four items
- - I ordered 3 flea collars under buy 3, get 1 free, but only 3 were sent.
- - Chewy said I only ordered 3.
- - I will cancel all of my business with Chewy.
I ordered 3 flea collars which were "buy 3, get 1 free. Only 3 were sent.
I called Chewy and the woman said I only ordered 3. Right!
The space is for what you are BUYING! i Will bew canceling all of my business with Chewy.
User's recommendation: Buyer beware!
Evergreen, Colorado
Found it!
Ordered a small bag and didn't se it but it was here!check what you think you are ordering. My fault, not Chewy
Johnson City, Tennessee
To cancel a auto ship
It was canceled. You have great service. Competitive prices and a wonderful variety of products to choose from.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery issues
- - Two auto ships charged Jan 4; one delivered, second not yet.
- - Auto ship canceled; hip chews and chinchilla supplies low; seeking alternatives.
I had 3 auto ships with Chewy for quite awhile now. On January 4th they took out the money for the first two auto ships.
I received one of them as usual with no problems, the second has yet to be delivered as of today (1/9/26). So I live chatted with one of their representatives and they had warehouse issues and if it didn't show up by the 14th to let them know!
I am now out of hip chews for my dog and all my chinchilla supplies have been exhausted! I have now canceled that auto ship and will research other companies to replace the other 2 auto ships!!
- Good selection of products
- Delivery delays and seem unconcerned about solving the problem
Preferred solution: Deliver product or service ordered
User's recommendation: Chewy seems to be having warehouse problems so be aware of delivery delays!!
Utica, New York
Prescription
Chewy staff are very professional, courteous and efficient. Eric the pharmacy tech. Was very pleasant and helpful !
User's recommendation: Don’t hesitate in contacting Chewy pharmacy by phone
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