Contact Chewy Customer Service
Chewy Phone Numbers and Emails
Toll-Free Number:
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(800) 672-4399
Customer Service:
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(877) 977-3879For questions about medications, our pharmacists
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(800) 352-5267
Chewy Emails:
Chewy Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Chewy Customer Service is rated at 3.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Chewy is 8006724399. 76% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 98% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Chewy may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Chewy Customer Service is rated at 3.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Chewy is 8006724399. 76% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 98% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Chewy may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Chewy mainly because of request for information, product/ service, shipping and delivery.
64% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Chewy is service@chewy.com. 59% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Chewy Website:
Chewy Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
385 Milan Drive,
Sparks,
Nevada 89434
255 S 143rd Ave,
Goodyear,
Arizona 85338
1950 North Stemmons Highway,
Suite 3060,
Dallas,
Texas 75207
7243 Grady Niblo Rd,
Dallas,
Texas 75236
3251 Hollywood Blvd. ,
Suite 401,
Hollywood,
Florida 33021
3380 NW 35th Ave Rd,
Ocala,
Florida 34475
343 Congress Street,
2nd and 5th Floor,
Boston,
Massachusetts 02210
600 New Commerce Blvd,
Wilkes-Barre,
Pennsylvania 18706
40 Dauphin Drive,
Mechanicsburg,
Pennsylvania 17050
How Good is Chewy's Customer Service?
Summary of Chewy Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Chewy?
Request for Information Question:
- “Talk to representative”
- “Order questions”
- “Place an order”
Product/ Service Question:
- “Didn’t receive product”
- “Dog food”
- “Half my bag was burnt food”
Shipping and Delivery Question:
- “Auto shipment”
- “See whe. My package arrives”
- “Trying to make a rather large…can get the order placed…nor my credit card put through…I suppose I can order dog products from Amazon if I continue to have problems..and no one to talk to about this matter!!!!”
Return/ Replace Question:
- “Return of dog toy balls of wrong size”
- “Change order”
- “Vet change for prescription approval”
Activation/ Cancellation Question:
- “Cancel order”
- “I need to cancel upcoming orders”
- “Cancel my subscription”
Payments and Charges Question:
- “20 dollars off with coupon received in mail spending over 49 dollars which I placed today not accepted coupon invalid”
- “Recent charge”
- “Billing question”
Account Question:
- “Account”
- “Code”
- “To unscribe my email address”
Cards Question:
- “Credit card issues”
- “Birthday card came for my dog who passed away and I removed her from my chewy account. Very distasteful on your part.”
- “Update credit card information”
Staff Question:
- “Talk to customer service”
- “Need customer service”
- “Girl at call center was extremely rude”
Refund Question:
- “Refund not received”
- “Refund for dog *** pads”
- “Refund”
Employment Question:
- “Jobs”
- “Employment imfo”
- “Employment”
Website/ Application Question:
- “My chewy app is is gone”
- “Trying to customize a dog collar. Not sure if there is a site issue or an issue with my phone”
- “I think the title , Pissed Consumer is quite inappropriate to have on your website, just saying. i get angry too about stuff but that' s just no class!”
Other Question:
- “Order confut”
- “Order confusion”
- “Too many orders”
Compare Chewy Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.