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Contact Chewy Customer Service

How to Reach a Person at Chewy

Verified Contact Information

Toll-Free Number:

  • 1-800-672-4399
Call customer service
Send Message

Customer Service:

  • 1-877-977-3879
    For questions about medications, our pharmacists
  • 1-800-352-5267

Chewy Emails:

Accessibility
Complaints/ Feedback
Customer Service
For questions about medications, our pharmacists, Veterinary diet food and treats
General Info
Rescue Program
Headquarters
Investors/ Franchising
Legal
Media
Affiliates

Chewy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Chewy Phone Number
1 (800) 672-4399
Average Hold Time
00:00:27
Average Calls duration
4 minutes
Most Popular Chewy Email Address
service@chewy.com
Chewy Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Medium (43% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Chewy Customer Service?

Most Popular Number:

(800) 672-4399
Total calls: 11 115 Issues resolved: 1 737 Last call: Apr 15, 2026

Chewy is an online retailer of pet food and other pet-related products. If you need assistance with your order, shipping, or delivery, you can connect with Chewy customer service instantly by using the Help Center to get direct instructions regarding many help topics. Using the Chewy customer service number (800) 672-4399 can be the most helpful and convenient approach to getting assistance.

The company has a 3.7-star consumer rating and the vast majority of reviews are indicating that some customers are generally satisfied with their purchases and Chewy customer support. So be confident that if you dial Chewy contact number, you will be provided with any instructions for your concern.

If you don’t prefer to use the Chewy phone number, and you don't see suitable prompts on the help page, you can get help from the company customer service team via email.
The Chewy contact list has a few customer care emails to choose from: vetdiet@chewy.com for veterinary diet food and treats, rx@chewy.com for questions about medications, and pharmacists, and the most popular Chewy customer service email is service@chewy.com. Moreover, legal@chewy.com suits legal issues and corporate@chewy.com for appeals to Headquarters.

By selecting the appropriate department, you can also fill out a form and write a letter through the website. Please write a detailed email, and the friendly troubleshooting team will serve you as quickly as possible.

On the Help Center page, you can find a link, which directs you to the Chewy customer service chat. To get straightforward instructions about your issue, locate the appropriate topic. Tips regarding your appeal will appear in the chat box immediately. Follow them to resolve your issue.

If you still have questions, you can request communication with a live representative. In the pop-up enter your name and email and the Chewy customer service assistant will get back to you.

The company has pages on social networks such as Facebook, Instagram, Pinterest, Twitter, Linkedin, and Youtube. It is easy to find them under the name @Chewy and subscribe for their updates.

You can see there how company representatives actively support clients. Chewy customer service experts respond to user messages, direct them to relevant chapters in the Help Center, and provide assistance. You can write a comment below one of the Facebook posts and a real representative will answer you.

PissedConsumer Club

Contact Information

Chewy Website:

Chewy Help Center:

Corporate Office Address:

Chewy, Inc.
1855 Griffin Road, Suite B-428
Dania Beach, Florida 33004
United States

Summary of Chewy Customer Service Calls

14.5K TOTAL
CALLS
04:06 AVG CALL
DURATION
43% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chewy?

Request for Information Question:

  • “Help with order”
  • “Place an order”
  • “ABOUT MY DOG FOOD”

Product/ Service Question:

  • “Problem with my first order”
  • “Order dog food”
  • “Need to swap dog food order”

Shipping and Delivery Question:

  • “Missing delivery, driver error”
  • “Ordered the wrong size for the tick collar”
  • “Did not get order last month”

Return/ Replace Question:

  • “Need to change auto order”
  • “Place and change order”
  • “Change of address”

Activation/ Cancellation Question:

  • “Cancel recent ordet”
  • “Cancelling”
  • “Cancel orders for now”

Payments and Charges Question:

  • “Transaction on my bank account that I didn’t order”
  • “Updating payment card”
  • “Payment”

Account Question:

  • “Account”
  • “I'm considering ordering Royal Canin Recovery food from Chewy instead of my vet to save money, but I dont know how long my cat will need to eat it. This will help me decide how much to buy.”
  • “Ordered allergy medication on Tina Ramirez account recently I want my information taken off her account because I have my own account now and also want to order more allergy medication”

Cards Question:

  • “Spend 100$ get 30$ e-gift card”
  • “Not taking my card”
  • “Trying to buy $25 gift card”

Refund Question:

  • “Refund /Charged a membership fee”
  • “Money back”
  • “Refund”

Staff Question:

  • “Talk to customer service”
  • “Need customer service”
  • “Girl at call center was extremely rude”

Employment Question:

  • “Job opportunity”
  • “Jobs”
  • “Employment imfo”

Website/ Application Question:

  • “Trouble placing an order online”
  • “I received my Petlibro and I’m not able to remove the filter cover to install the filter”
  • “PISSED!!! Tried to order online & by phone and got a person rambling regarding a save a life button. WTH? I'm reporting to BBB unless a customer service representative in USA calls me Pronto for my large order.”

Other Question:

  • “Ordering”
  • “Ordet”
  • “Order cat f”

Compare Chewy Customer Service To

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Frequently Asked Questions

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PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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