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Contact Chewy Customer Service

Chewy Phone Numbers and Emails

Toll-Free Number:

  • (800) 672-4399
Call customer service
Send Message

Customer Service:

  • (877) 977-3879
    For questions about medications, our pharmacists
  • (800) 352-5267

Chewy Emails:

Accessibility
Complaints/ Feedback
Customer Service
For questions about medications, our pharmacists, Veterinary diet food and treats
General Info
Rescue Program
Headquarters
Investors/ Franchising
Legal
Media
Affiliates
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Chewy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Chewy Customer Service is rated at 3.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email

  • The best phone number to call Chewy is 8006724399. 76% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 97% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Chewy may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›

How to Contact Chewy Customer Service?

Most Popular Number:

(800) 672-4399
Total calls: 10 779 Issues resolved: 1 683 Last call: Nov 17, 2025

Chewy is an online retailer of pet food and other pet-related products. If you need assistance with your order, shipping, or delivery, you can connect with Chewy customer service instantly by using the Help Center to get direct instructions regarding many help topics. Using the Chewy customer service number (800) 672-4399 can be the most helpful and convenient approach to getting assistance.

The company has a 3.7-star consumer rating and the vast majority of reviews are indicating that some customers are generally satisfied with their purchases and Chewy customer support. So be confident that if you dial Chewy contact number, you will be provided with any instructions for your concern.

If you don’t prefer to use the Chewy phone number, and you don't see suitable prompts on the help page, you can get help from the company customer service team via email.
The Chewy contact list has a few customer care emails to choose from: vetdiet@chewy.com for veterinary diet food and treats, rx@chewy.com for questions about medications, and pharmacists, and the most popular Chewy customer service email is service@chewy.com. Moreover, legal@chewy.com suits legal issues and corporate@chewy.com for appeals to Headquarters.

By selecting the appropriate department, you can also fill out a form and write a letter through the website. Please write a detailed email, and the friendly troubleshooting team will serve you as quickly as possible.

On the Help Center page, you can find a link, which directs you to the Chewy customer service chat. To get straightforward instructions about your issue, locate the appropriate topic. Tips regarding your appeal will appear in the chat box immediately. Follow them to resolve your issue.

If you still have questions, you can request communication with a live representative. In the pop-up enter your name and email and the Chewy customer service assistant will get back to you.

The company has pages on social networks such as Facebook, Instagram, Pinterest, Twitter, Linkedin, and Youtube. It is easy to find them under the name @Chewy and subscribe for their updates.

You can see there how company representatives actively support clients. Chewy customer service experts respond to user messages, direct them to relevant chapters in the Help Center, and provide assistance. You can write a comment below one of the Facebook posts and a real representative will answer you.

PissedConsumer Club

Contact Information

Chewy Website:

Chewy Help Center:

Corporate Office Address:

Chewy, Inc.
1855 Griffin Road, Suite B-428
Dania Beach, Florida 33004
United States

Chewy Customer Service Reviews

3.6 / 5
Good
See all 859 reviews
Penny B Qqv
Order help
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

The young woman who helped me was the best. I wish I could have her every time I called in and needed help.

Over the years we have been buying from Chewy, their customer service has always been very good.

I have been very impressed with Chewys service and policies. We will buy from a company that has such a great reputation on going.

Eero Qxw
Awesome customer service

The two bags of dog food arrived covered in fire ants. Customer service said they'd replace it.

They did. It was there the very next day

Guest-6818105
Reorder

Called this number by mistake. I meant to call regular order number to reorder.

Chewy is always excellent and their customer service helpful and friendly.

I am not pissed and have no issue with Chewy. I think Chewy is a great company and am confident in, and continuing to purchase from them.

Alexius Wxm
Very satisfied customer !!

It was a great experience, I just couldn't figure out how to change my address . I am sure it was me and not the company issue.

Agent resolved the problem for me very quickly and then she helped me place my order. Thank you

How Good is Chewy's Customer Service?

Saleena Hpj
Saleena Hpj
Feels Satisfied | Jun 12, 2025

It was just a matter of miscommunication. No harm done. I will remain a faithful customer.

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Armonte Fjc
Armonte Fjc
Feels Satisfied | Jan 29, 2025

I wasn’t “pissed” so that is an unfair thought. I love the Chewy company. They have always provided me and my dog and horse, excellent service. “Pissed” is ridiculous and insulting.
I was only calling because I ran out of my horse supplement. I am trying to adjust the delivery time schedule. That was all. It was handled admirably.
Not a “ pissed “ customer. Rather, a happy one.
Theresa Rossi

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Santonio Zgw
Santonio Zgw
Feels Satisfied | Dec 17, 2024

They were great in solving my problem.

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Asani Umr
Asani Umr
Feels Satisfied | Sep 22, 2024

ALWAYS CHEWY AGENTS ARE FABULOUS. HELPFUL,COURTEOUS, THEY GO THE EXTRA MILE. GREAT

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Jennette Axd
Jennette Axd
Feels Satisfied | Sep 11, 2024

I wasn't ever pissed. Resolved getting a prescription order for vet prescription. We have been using this spe ific food (Royal Canin SO) for our cats for 10 years,and the vets won't sign off to Chewy lifetime because they are guaranteed at least a yearly visit at the approximate cost of $100 just so they can approve this food for our cats. We seek out vets for updated shots and wellness. I even called and ask to be put on lifetime refill,and was told I had to bring cat in for check up to get approval to buy this very expensive food which now costs $100 more for yearly approval.

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Kathryn R Bql
Kathryn R Bql
Feels Satisfied | Sep 06, 2024

Great customer service, it’s so nice to talk to a real person instead of a computer generated voice. It was nice and relaxing no rushing, wonderful! Thank you

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Summary of Chewy Customer Service Calls

14.1K TOTAL
CALLS
04:04 AVG CALL
DURATION
43% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chewy?

Request for Information Question:

  • “Order help”
  • “Need to. Speak to a customer service.”
  • “Checking on next delivery”

Product/ Service Question:

  • “Food sent to me that I didn't order.”
  • “Order foodd”
  • “Flea odervleaked”

Shipping and Delivery Question:

  • “Received to many packages today from chewy”
  • “Wrong delivery”
  • “Missing items in my order”

Return/ Replace Question:

  • “Re order change date”
  • “Return outfit”
  • “Return”

Activation/ Cancellation Question:

  • “Canceling order”
  • “Renew prescription”
  • “Cancel order”

Payments and Charges Question:

  • “Charges”
  • “Give new charge card”
  • “Unauthorized charge”

Account Question:

  • “Ordered allergy medication on Tina Ramirez account recently I want my information taken off her account because I have my own account now and also want to order more allergy medication”
  • “My computer was hacked. I need to order”
  • “My account is not working for orders”

Cards Question:

  • “Gift card scam”
  • “Gift card pin”
  • “To place Pharmacy order with card”

Refund Question:

  • “Refund”
  • “Because I want my money back for an item that I bought my dog”
  • “Need refund for cancelled item.”

Staff Question:

  • “Talk to customer service”
  • “Need customer service”
  • “Girl at call center was extremely rude”

Employment Question:

  • “Job opportunity”
  • “Jobs”
  • “Employment imfo”

Website/ Application Question:

  • “Trouble placing an order online”
  • “I received my Petlibro and I’m not able to remove the filter cover to install the filter”
  • “PISSED!!! Tried to order online & by phone and got a person rambling regarding a save a life button. WTH? I'm reporting to BBB unless a customer service representative in USA calls me Pronto for my large order.”

Other Question:

  • “To rush prescriptions”
  • “Reorder”
  • “Dog sweater too large”

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