Chewy
Reviews and Complaints
Wrong delivery
Received a very heavy box of kitty litter & I have no cats.
Bella & penny very disappointed. They thought it was their treats
When can expect my bird food.Does it always take this long?
Just curious about the time it takes for a bird food delivery...do we get any heads up info as to when we can expect delivery. my
User's recommendation: Find out how long a delivery takes.
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Verified ReviewerUpdate info and check on status
Never talked to anyone .. still trying to talk to a live individual to get my account and info restored
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery happy til today
I called them, but nothing was done.
I spend over 100 every few weeks. I got an offer for a 30.00 ecard.
Did my order, which was over 100.00 to call and find out my Purina 1 wasn't qualified,. Many other Purina 1s were. I then went to get another item I always order and it was out of stock. So, I can't get my ecard.
I will find another company. The item out qualified, so u think it would have counted and been delivered when it is back in stock.
Preferred solution: A 30.00 ecard
User's recommendation: Don't think eCards are easy to get for good customers
FedEx never picked up return package yesterday
It is still sitting outside my door since 7:30 am yesterday morning. Please have this picked up as promised. I dont want someone to steal it and I dont get credit for this return.
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Verified ReviewerReturn label
Do what it says they were going to mail return sticker has not arrived I Ask send return label to shipper to pick up. Why cant that be processed that way???
CHARGED TWICE TODAY ON MY DEBIT CARD NEED THAT PUT BACK ON MY DEBIT CARD FOR MY RENT
Charged TWICE TO MY ORDER TODAY ON MY ORDER FIR ONLY1 order cannot have you putting 2 orders today I am charged TWICE
Wanted to make sure my payment went through
I just wanted to make sure that my order went through with Chewy this was my first time using them and it was really easy and they were really nice this definitely want be my last time using chewy
User's recommendation: I will percent recommend anybody to use Chewy for all Your pet needs they are awesome
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFirst of all, it was mostly my mistake and I wasn’t pissed about it under pissed consumer, I didn’t realize I created two separate accounts and I didn’t do it on purpose so I had two different emails
It was great the gal that answered my call resolved it immediately. It was mostly my fault anyway for creating two accounts and not knowing I did so because I didnt realize I used a different email address.
Item not received
Ordered Canada pooch medium pink on 5/18. Got notice it was delivered.
Was not.
Tried chat.
No luck. Now what?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo place an order
I cannot get through to talk to anyone to place an order
Please call me at 386 315 ****I need to place an order for perscription urinary cat treats. Canin brand
Offer more rebates to save money on diet food,
The girl offered 10% off, but would appreciate a better discount, as speacil diet food is getting very expensive.
Very satisfied customer !!
It was a great experience, I just couldn't figure out how to change my address . I am sure it was me and not the company issue.
Agent resolved the problem for me very quickly and then she helped me place my order. Thank you
To hold auto delivery for a couple of months only
To stop delivery for 2 months I have order too much and want to delay delivery for a couple of months only
User's recommendation: Great company
I just wanted to ask a question.
I didnt appreciate a customer service being called pissed consumer. Besides it being crude terminology, I didnt even have a complaint, just a question.
User's recommendation: Hopefully you won’t be offended as I was.
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