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1.0

I placed my first order with Chewy.com on August 24, 2017. I was charged 15.30 that month.

When I received my shipment in November and October, I was charged 17.20 for the same product. On December 28th, my most recent order, the price was raised to 18.50 for the exact same product. They never put the amount charged to your card on any of the shipment information so unless you go into the system and look it up, you will not notice the gradual price increase. The thing that makes me the angriest is I went online to price the very same product I have been getting and they are charging 11.29 for the very same product they just charged me 18.50 for.

I canceled my future shipments and will no longer do business with them.

They did refund my credit card the 18.50 they charged this month so I did get my money back for December. I have to look my order number up and will send it under separate cover.

Reason of review: Problems with payment.

Monetary Loss: $19.

Preferred solution: Full refund.

Chewy Cons: Charge.

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Guest

Chewy is fabulous. Consistently good product, service, and pricing.

No question that this is the only way to go for all your pets needs. My dogs know when the package is there chewy order, and go nuts!!!โ€™

Guest

THE TWO DAY DELIVERY AD IS A *** JOKE, ORDERED DOGOOD , SIMPLE ORDER, THEIR BRAND, NOT ADVISED IT WAS NOT IN STOCK AT TIME OF ORDER, HOWEVER THEY CHARGED MY CREDIT CARD RIGHT AWAY, 7 DAYS TO RECEIVE THEIR 2 DAY DELIV ERY IS A PLOY TO GET BUSINESS AND DECEPTION, THE SERVICE SUCKS AND I WILL BUYING FROM THE PETSTORE, SINCE CHEWY.COM PRICES ARE NOT CHEAP

Guest
reply icon Replying to comment of Guest-1461528

Same experience. 1 to 2 day shipping is a joke, unless you order Monday through Thursday before 3 p.m.

Found out the hard way. In desperate need of a product for my elderly dog. Ordered on a Friday and it didnโ€™t deliver until the following Friday. I ordered the same product from Amazon.com two days after placing the order with Chewy and received it two days earlier (without Prime shipping).

Chewy Customer Service could not have been more useless. A sad state for a state for a company that used to be so great.

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